Direct Ferries booking support
Use this channel when your confirmation names Direct Ferries as the seller. It handles payment, documents, changes and cancellations under the conditions you booked. Have your booking reference ready.
Contact
For a booking or a sailing, the right contact is the seller or operator named on your confirmation. For this site, write to us.
Direct Ferries booking
Payment, ticket, changes or cancellation of a booking made through Direct Ferries
The crossing itself
Timetables, Terminal 21 check-in, luggage and pet registration, day-of-travel questions
Inter-island ferries from Nassau
Harbour Island, Spanish Wells, Eleuthera and Exuma sailings - a separate operator
Correction on this site
A route detail or rule on these pages that no longer matches reality
Balearia Caribbean
The operator of both crossings answers questions about the sailing itself: current schedules, check-in at Terminal 21 Port Everglades, luggage and oversized gear, pet registration (at least 72 hours ahead), accessibility needs and disruptions on the day of travel. Phone: +1 (866) 699-6988.
Bahamas Ferries (inter-island)
The sailings from Nassau to Harbour Island, Spanish Wells, Eleuthera, Exuma and the other out islands are run by Bahamas Ferries Ltd., a separate company - this site carries no live data for them. Schedules and tickets are on the operator's own site.
Corrections and site questions
If a page names a route, a rule or a departure pattern that no longer matches what you found, tell us - include the page and the date of your check. We cannot access or change bookings: for those, the seller on your confirmation is the right address.